RETURNS & EXCHANGES
We aim for customer satisfaction. If you are not happy with your order, please contact us at email@example.com and let us know how we can assist you.
Due to the nature of our products, we cannot re-stock them after they leave our facility since we cannot guarantee contents have not been compromised. Thus, all sales are final.
If you receive an incorrect or damaged item, please email us at firstname.lastname@example.org within five (5) business days from the date you receive your order. Include your full name and order number in order to aid us in assisting you.
If a package is returned to our warehouse as undeliverable, you will be issued a refund for the amount of the order less the shipping cost. If you choose to have your package reshipped, there will be an additional reshipping fee due.
LOST / STOLEN PACKAGES
If your package has been lost/stolen, please file a claim with the carrier listed on your shipping notification.
We are unable to process new orders via the return process. If you wish to replace the item, please place another order online. For your protection and to ensure prompt delivery, we recommend that you send your return via Canada Post with delivery confirmation. We are sorry, but return shipping fees are not refundable. In the case of Damaged Items, please refer to damaged items section below
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping package to show some wear. If damage occurred to any product(s), please photograph the package and damaged item(s) and email it to us at email@example.com
If you received the wrong item based on a packaging error on our part, we apologize and are glad to correct our error. Please contact us within 5 business days of receiving the item based on mail carrier’s delivery confirmation status. We will provide a return label for the item that was incorrectly shipped. We will then ship you the correct product.
Please bear in mind that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has been shipped.