SHIPPING & RETURNS
Below Is Our Shipping & Returns Policy
Shipping & Returns
We ship all orders via Canada Post or UPS. Once processed, your order will be shipped via Canada Post or UPS.
Shipping Time Frame:
UPS Standard Shipping - Service could take 2-10 business days for delivery
Canada Post Standard Shipping - Service could take 3-7 business days for delivery
All delivery times are estimated from the time your order leaves our warehouse.
Customers are responsible for providing the correct mailing address. We DO NOT make address adjustments unless we are notified. Please verify that you enter the correct address before finalizing your order. We ARE NOT responsible for goods delivered to the wrong address. If you happen to catch that you entered the wrong address you can email us at firstname.lastname@example.org with the correct shipping address before your order is shipped. Once shipped we are not able to change the address. We will not be responsible for undeliverable packages.
Order Processing Times:
Please allow 2-4 weeks to process your sample kit order, (holidays and weekends are not included in this time frame). For bulk products please allow 4-6 weeks for order processing. Shipping is usually 3-7 business days. Orders submitted on weekends are generally processed on Mondays. All delivery times are estimated from the time your order leaves our warehouse.
Incorrect Shipping Information:
If a package is returned to ANZ LABS due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the re-delivery cost. ANZ LABS is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
Lost or Stolen Packages:
ANZ LABS is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, ANZ LABS will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
ANZ LABS is not responsible for damaged products upon delivery.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Items not in Stock:
We strive to have all our products available for immediate shipment. Due to popularity and high demand for our products, some products may go on back order. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of an order, we will send out all available items and place the remainder as a back-order, to be shipped as soon as possible with no extra shipping charges to you.
Due to the nature of our products we do apologize however, we DO NOT accept returns.